Online store sales Terms and Conditions
GENERAL SELLING TERMS
COMMERCIAL POLICY AND SALES AGREEMENT ENFORCEMENT
3T offers its products on the website and operates its electronic store for end consumers. An “end consumer” is an individual person not acting for trade or entrepreneurial purposes. 3T reserves the right not to process orders from parties who are not “end consumers”, or who in any other way fall outside our commercial policy. The offer for sale of a product by 3T is not binding. An agreement between parties shall take effect only when 3T has confirmed an order placed by you. To conclude the purchase of one or more products from 3T, you must follow the steps required to place an order on the website so it is received and validated by 3T. An agreement takes effect when 3T sends you an order confirmation. The agreement between you and 3T comprises these Selling Terms and Conditions, the invitation published by 3T on its website, and any further written arrangements made. If you fail to provide all the data 3T has asked for, or for any other reason, 3T may accept or refuse your order. If it is discovered at the order packing stage that the products ordered are not available for sale, 3T will promptly inform you and refund the amount you prepaid.
PRICES AND PAYMENT Via the website, you will pay the price specified in the agreement for the services ordered. Payment takes place in the manner specified by 3T on the website and according to the term stated there. If the order is placed by credit card, the credit card account will be verified at the time the order is placed. If your credit card is declined, 3T will not complete the transaction. You will be charged for the total price of products purchased and the related shipping costs, per the order total showed by the website, at the time the order is raised — that is, before physical shipment of the goods. Prices shown elsewhere on the website and in advertisements may be changed without prior notification. The price charged for an order will be the price in effect at the time the order is made. All prices showed in the website and accepted by you when submitting the order include VAT and other levies, unless specified otherwise. Prices DO NOT include import duties or any other import and brokerage fee, which are at your cost.
ORDER PROCESSING AND SHIPMENT Orders received by 3T shall be completed within the period as specified by 3T on the website and/or in the confirmation of your order. Delays in the delivery time, however, do not give you the right to cancel the order placed, or to claim damages. Delivery of products will depend on the delivery method chosen when placing the online order. When products are shipped to you by common carrier, 3T's liability to you for breakage and/or non-delivery to you of the products by the common carrier will be limited by the limits of liability provided by the common carrier's terms and conditions of carriage. Import duties, or any other import and brokerage fee, are at your cost.
WARRANTY AND ORDER CANCELLATION You may cancel your agreement with 3T within fourteen (14) days of receipt of 3T’s products, by notifying 3T at email@example.com. Once 3T sends you an authorization to return the product, you can hand it back to the courier to return it to us. Return carriage is at your cost. This right does not apply in the case of purchase of "Custom" products, considering the characteristics of uniqueness and craftsmanship of the same. To cancel the agreement and return the products, the following conditions also apply
- You must notify 3T of your intention to return the product within fourteen (14) days from the agreement date;
- Products must not have subjected to use, installation, modification, or be damaged, as determined solely by 3T;
- Product to be returned must be complete with all original packaging and include all accessories;
- Products must be returned in one shipment only.
If the cancelation of the agreement meets these conditions, 3T shall reimburse the price paid for the products within fourteen (14) days of your return request to 3T. When the cancelation of an agreement is sought more than fourteen (14) days from the order's date, a refund will be made only under the conditions set by the 3T Warranty Policy. You can see this on the "Warranty" page of the website.
3T Warranty terms are summarized as follows:
- Repair/replacement or refund is limited to the original price of the defective product, plus its freight costs. Any alteration, addition, improvement or attachment to the product renders your warranty null and void;
- Before return, you must contact 3T by email. firstname.lastname@example.org. 3T will send you a return form by e-mail or fax, which you must complete and return to 3T following the instructions;
- Returned products must be packed with all original packaging and accessories; and a copy of the original invoice attached;
- You will be charged return shipment and any other associated costs if the product you sent back to 3T is not defective.
LIMITATION OF LIABILITY AND FORCE MAJEURE
3T shall solely determine if the conditions of the agreement between yourself and 3T have been met. 3T’s liability is limited strictly to the purchase price you paid for the products in question (exclusive of VAT). In particular 3T is not liable for any property damage, personal injury, loss of use, interruption of business, loss of profits, or other consequential, indirect, incidental, punitive, or special damages. This applies to all situations however caused, whether for breach of warranty, contract, tort (including negligence), and strict liability or otherwise, other than those damages that are incapable of limitation, exclusion or restriction under applicable law. 3T shall not be liable for delay in performing or failure to perform any of its obligations under this agreement if the delay or failure results from events or circumstances outside its reasonable control.
APPLICABLE LAW These Selling Terms & Conditions are subject to the Italian Law and in particular to the Legislative Decree #185 of May 22, 1999, (so called "Attuazione della direttiva 97/7/CE relativa alla protezione dei consumatori in materia di contratti a distanza”), to the Legislative Decree #114 of Mar 31, 1998 (so called "Disciplina alla vendita di beni tramite mezzo elettronico. Commercio elettronico.") and to the Legislative Decree #70 of Apr 9, 2003 on electronic trading. The applicability of the Vienna Convention on the International Sale of Goods is expressly excluded. If any provision of these terms and conditions is held to be illegal, invalid or un-enforceable, in whole or in part, the legality, validity and enforceability of the remaining provisions shall not be affected or impaired. Any disputes resulting from the relationship referred to in the previous paragraph shall exclusively be submitted to the competent court within the Bergamo (Italy) district.